Trouble connecting Instagram?
Common issues when connecting your Instagram profile to dodd.ly and how to resolve them.
dodd.ly
Last Update 13 hours ago
Overview
This guide covers the most common issues when connecting your Instagram profile to dodd.ly.
Before going through Instagram-specific issues, we recommend checking the Common Connection Problems guide, as many issues are caused by permissions or account selection.
Before going through Instagram-specific issues, we recommend checking the Common Connection Problems guide, as many issues are caused by permissions or account selection.
Before you start
Before connecting your Instagram profile, make sure:
Instagram connections are managed through Meta, so you may be asked to sign in to Facebook during the connection process.
- You are logged into the correct Instagram and Facebook accounts
- Your Instagram profile is eligible for third-party publishing
- You accept all permissions requested during the connection process
- Pop-ups are enabled in your browser
Instagram connections are managed through Meta, so you may be asked to sign in to Facebook during the connection process.
Common issues
My Instagram profile doesn't appear
This usually happens when:
Try signing out of both Instagram and Facebook before connecting again.
This usually happens when:
- You are logged into the wrong account
- Your Instagram profile isn't eligible for third-party publishing
- The required permissions were not granted during the connection
Try signing out of both Instagram and Facebook before connecting again.
I can't complete the connection
If the connection process doesn't finish successfully:
If the connection process doesn't finish successfully:
- Check that your browser isn't blocking pop-ups
- Complete any pending Facebook or Instagram security checks
- Remove the existing channel and connect it again
My channel stopped working
Occasionally, the connection between dodd.ly and Instagram may expire.
If this happens, refresh the channel first. If the issue persists, remove the channel and reconnect it.
Occasionally, the connection between dodd.ly and Instagram may expire.
If this happens, refresh the channel first. If the issue persists, remove the channel and reconnect it.
How to fix connection issues
If you're still having trouble:
- Remove the Instagram channel from your workspace
- Log out of Instagram and Facebook
- Log back in using the correct accounts
- Connect your Instagram profile again
- Accept all requested permissions
Still having issues?
If you're unable to connect your Instagram profile after following the steps above, contact us through the live chat in dodd.ly. We'll be happy to help you get connected.