Common Connection Problems
A quick guide to the most common issues when connecting your social media channels.
dodd.ly
Last Update 13 hours ago
Overview
Most connection issues are caused by permissions, account selection, or expired authorisation between dodd.ly and the social media platform.
In most cases, the issue can be resolved in a few simple steps without needing technical support.
Before you start
- You are logged into the correct social media account
- You have admin or required permissions for the channel you are trying to connect
- Pop-ups are enabled in your browser
- You have accepted all permissions requested during the connection process
Try reconnecting first
If a channel stops responding, you can also try refreshing the connection before removing it.
To do this:
- Go to your workspace -< manage channels
- Remove the existing channel connection
- Log out of the social media platform
- Log back in with the correct account
- Connect the channel again in dodd.ly
Common causes
- The social media account does not have the required permissions (e.g. not an admin of a Facebook Page)
- The account selected during login is different from the one you intended to connect
- The channel was previously connected and the token has expired
- Browser settings are blocking third-party authentication pop-ups
Platform-specific issues
- Trouble Connecting Facebook
- Trouble Connecting Instagram
- Trouble Connecting Pinterest
- Trouble Connecting Threads
- Trouble Connecting Bluesky
These articles go into platform-specific requirements and known issues.
Still having issues?
If none of the steps above resolve the problem, the best next step is to contact support through the live chat in the bottom-right corner of the app. We can check your connection status and help you get set up.